Q) Do you ship internationally?
A) Yes, we offer worldwide shipping (see pricing below).

Q) How much will shipping cost?
A) Our shipping prices are set out below:

US Shipping = $8
Europe Shipping = $8
Global Tracked Shipping = $10

Q) How long will it take to process my order?
A) Orders are normally packed and shipped within 1-3 working days.   During exceptionally busy periods this may be slightly longer but we try our best to post items as soon as possible.   Your order will be marked ‘Complete’ on the website when it’s been packed, ready to ship.

Q) How long does shipping take?
A) Delivery times can vary from country to country.   Most arrive within 7 – 10 days but occasionally can take longer.   All orders are now tracked, which will allow you to follow the progress of your package.

Q) Will there be an import charge?
A) Some international orders can incur a customs/import charge.   The threshold (order value) for import charges vary from country to country.   Please don’t worry—import charges are covered by us.

Q) My order is marked ‘Complete’ but I haven’t received it?
A) If your order is marked ‘Complete’ on the website, this means it’s packed and ready to ship.   It does not mean it’s been delivered.   You will receive your tracking code, which allows you to check the current status of your delivery.

Q) I’ve changed my mind, can I get a refund?
A) Refunds may be issued on a case-by-case basis, but only while the order is marked ‘Processing’.  If the order status as changed, it is too late to cancel.  Please be aware, that any requested refund will be minus the transaction fee.

Q) I’ve received my package and there is a problem with my order
A) If there is an issue with your order, please get in touch and we’ll look to sort it for you ASAP.  Contact us by email at galacticfigforge@outlook.com.  Do not reply to your order confirmation, as these emails can often be missed.
If an item is damaged, please report this to us within 5 days of receiving your package.  We will refund any faulty items once they have been returned.